Last reviewed: 9 November 2026
These terms explain the general conditions under which we sell mobility equipment and provide related services. Nothing in them affects your statutory consumer rights.
We are A6 Mobility Shop, an independent, family-run mobility equipment retailer and service provider based in Stockport since 1992. We supply mobility scooters, wheelchairs, powerchairs, stairlifts, riser recliners and walking aids, alongside installation, repairs and servicing.
A6 Mobility Shop is a trading name of Mobility Supplies Limited, registered in England and Wales under company number 02694435. See our company information for more details.
We aim to keep product descriptions, prices and availability accurate. Manufacturers may change specifications or discontinue products. We will explain relevant order arrangements before you commit, including any special specifications, installation requirements or anticipated delivery dates.
Our team can help you compare equipment, but please tell us about any particular requirements before ordering.
We will confirm the price and any applicable delivery, installation or other charges before purchase. Where a deposit, staged payment or separate agreement is required, we will explain the terms in advance.
Eligible customers may qualify for VAT relief on certain products. Please see our VAT Relief on Mobility Equipment page for further information.
Availability, charges and timings depend on the product and location. Free delivery and setup are available to customers within approximately 45 minutes of our Stockport showroom, subject to the relevant product and arrangements.
If you are further away, contact us with your postcode and the product you are interested in so we can confirm what is available. We will explain any applicable charges before the order is agreed.
Read more about Delivery, Installation, Setup & Home Demonstrations.
Our separate returns policy explains our arrangements for standard stock items, returns, exchanges, refurbished equipment and orders made to individual requirements. Your rights may differ depending on whether you purchased in our showroom, remotely or away from business premises.
Some genuinely made-to-measure or personalised products may be exempt from statutory change-of-mind cancellation rights, but a product is not automatically exempt just because we ordered it specially. Any applicable cancellation restrictions will be explained before you commit.
Please read our Returns & Refunds Policy; statutory rights relating to faulty or misdescribed goods remain unaffected.
Warranty cover varies by product, model and manufacturer. We will explain the warranty that applies to your purchase. A manufacturer or retailer warranty does not replace statutory consumer rights.
For further information, see Warranty & Aftercare.
Our in-house engineers repair and service a range of mobility equipment. Work on equipment bought elsewhere may be considered, subject to the make, model and availability; we prioritise products bought from us and equipment covered by our warranties. We usually service stairlifts that we installed ourselves.
We will explain any applicable charges and the next step before agreed work goes ahead; charges may depend on the fault, location and parts required.
Find out more about Repairs & Servicing.
Please follow the manufacturer's instructions and any safety guidance provided at purchase or installation. Contact us if you are unsure about using or maintaining your equipment; avoid modifications that could compromise its safe operation.
Goods must meet applicable legal standards, including satisfactory quality, fitness for purpose and correspondence with their description. Services must be provided with reasonable care and skill. If something is wrong, please contact us so we can discuss appropriate next steps.
Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection law.
If you are unhappy with a product or service, please call or write to us. We will investigate and consider an appropriate response.
Our approach is set out in the Complaints & Resolution Policy.
We handle personal information in accordance with applicable data protection law. Read our Privacy Policy.
We may update these terms when our business, services or legal obligations change. Updated terms will be published on our website. Changes will not retrospectively alter an existing contract without a lawful basis or agreement where required.
Stockport's family run mobility specialists since 1992. Scooters, stairlifts, riser recliners and more, with honest advice and no pushy sales.
