Privacy Policy

1. Who we are

A6 Mobility Shop is a family-run mobility equipment retailer based at The Courtyard, Wellington Road North, Stockport, SK4 1HT. We are a limited company. A6 Mobility Shop is a trading name of Mobility Supplies Limited, registered in England and Wales under company number 02694435. See our company information for more details.

For privacy enquiries, please telephone us on 0161 429 6000 or email shop@mobility-supplies.co.uk. You can also write to us at the address above.

2. Information we collect

We may collect:

• Your name, email address, telephone number and address.
• Information provided through enquiries, purchases, bookings or repair requests.
• Information about your mobility requirements that you voluntarily share.
• Website usage information, including IP addresses and information collected through cookies.

3. How we use your information

We use your information to:

• Respond to enquiries and provide customer support.
• Process purchases, deliveries, installations and repairs.
• Help you consider products suitable for your requirements.
• Send promotional emails where you have opted in.
• Improve our website and services.
• Meet our legal and accounting obligations.

We process personal information where necessary to fulfil a contract, meet legal obligations, pursue legitimate business interests or where you have given consent, as applicable.

If information you share about your health or mobility needs is special category data, we will process it only where a separate condition under data protection law also applies.

4. Sharing your information

We do not sell your personal information.

Where necessary, we may share information with service providers involved in fulfilling orders, providing website or IT services, arranging delivery, installation or marketing communications.

We take steps to ensure appropriate safeguards are in place when others handle your personal information on our behalf.

5. Cookies

Our website may use cookies to support essential functionality, understand website traffic and improve the experience of visitors.

Where consent is required for non-essential cookies, we will ask for it before they are used. You can also manage cookies using your browser settings.

6. Data security and retention

We use reasonable technical and organisational measures to protect personal information.

We keep personal data for as long as reasonably necessary for the purposes described in this policy, taking account of legal, tax and accounting requirements.

If personal information is transferred outside the UK, we will use appropriate safeguards where required.

7. Your rights

Under UK data protection law, you may have rights to:

• Access your personal data
• Correct your personal data
• Delete your personal data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where applicable

These rights depend on the circumstances and are subject to legal exceptions.

To exercise your rights, please contact us using the details in this policy.

You also have the right to complain to the Information Commissioner's Office (ICO). You can find information about your rights and how to raise a concern at ico.org.uk.

8. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, how we handle information or our legal obligations. The latest version will be available on our website.