Mobility Equipment FAQ

Frequently Asked Questions at A6 Mobility Shop 

A6 Mobility Shop FAQ

Mobility Scooters FAQ

Here, you’ll find answers to common questions about mobility scooters, ranging from selecting and financing a scooter to driving and caring for one.

There are two main types of mobility scooters: 

  • Class 2 scooters: These are designed for use on pavement s and flat surfaces, with a maximum speed of 4 mph. This class also includes travel and portable scooters which are lightweight and compact mobility scooters suitable for short trips. They can usually be folded or dismantled for easy transport.
  • Class 3 scooters: These mobility scooters are larger and more robust, making them suitable for road use. They have a top speed of 8 mph.

The cost of a mobility scooter can vary widely depending on the type, features, and brand. Prices range from around £650 for basic portable models to over £5,000 for high-end, road-legal scooters.

Yes, options for financial aid include the Motability Scheme, which allows individuals to use their mobility allowance to lease a scooter. Some charities and organisations, like The League of Helping Hand and The Mobility Trust, may offer grants or financial assistance. In addition, some local authorities may provide funding for mobility scooters.

No, you do not need a licence to drive a mobility scooter in the UK. However, users of Class 3 scooters, which are road-legal, must register them with the DVLA.

Yes. In the UK, you must be at least 14 years old to operate a Class 3 mobility scooter, whether on the road or pavement. For Class 2 mobility scooters, there is no age restriction.

Insurance is not legally required for mobility scooters, but it is highly recommended to protect against theft, accidents, damage, and third-party liability.

Yes, most mobility scooters come with a manufacturer’s warranty, typically 12 months. The length and terms of the warranty can vary, so it’s important to check the specifics when purchasing.

Class 2 and Class 3 scooters are allowed on pavements and in pedestrian areas. In addition, Class 3 scooters can be used on the road. However, mobility scooters cannot use motorways, bus lanes, or cycle lanes.

No, it is illegal and unsafe to carry a passenger on your mobility scooter.

Yes, although restrictions may apply. For buses, Class 2 mobility scooters are generally permitted, while Class 3 scooters are not. Most trains in the UK allow mobility scooters; however, booking assistance in advance is advisable. Rules for coaches vary, so it’s essential to check with the specific operator in advance.

Yes, but you should inform the airline in advance and check their policies. Each airline will have specific requirements for transporting mobility aids, especially regarding battery types.

Portable scooters can be dismantled or folded and transported in a car boot. For larger mobility scooters, you may need a vehicle with a ramp or a motorised lift. 

Mobility scooters can be used in various weather conditions, including light to moderate rain. However, you should avoid heavy rain and driving in deep water as this can damage the electronic components. It’s advisable to avoid snow and icy conditions for safety reasons, although winter tyres can be fitted on some scooter models.

A wide range of accessories is available to improve comfort, safety, and convenience. These include: 

  • Baskets and bags
  • Covers and canopies
  • Safety items like reflective tape and flags
  • Alarms and locks
  • Holders for cups, canes, crutches, and oxygen tanks
  • Phone mounts
  • Backrests and cushions

Yes. Each scooter has a maximum weight capacity, typically ranging from around 115 kg for lighter models to over 200 kg for heavy-duty mobility scooters. The weight capacity should never be exceeded as it may be unsafe to use and cause damage to the scooter.

Class 2 scooters have a maximum speed of 4 mph. Class 3 scooters can go up to 8 mph on roads; however, they must not exceed 4 mph on pavements. Some off-road and high-performance mobility scooters may be capable of speeds of up to 12 mph and 15 mph, respectively, but it is illegal to exceed 8 mph on the roads in the UK.

Mobility scooters’ ranges vary considerably depending on the type and size of the battery, the size of the motor, the user’s weight, the type of terrain, and the travel speed. However, typical ranges are between 8 and 30 miles, although lighter models may only manage 5-10 miles on a single charge.

Here are some tips to maximise your battery’s life:

  • Fully charge the battery after every use, but don’t overcharge it
  • Only use the correct battery charger
  • Avoid letting the battery discharge completely
  • Clean the battery terminals regularly
  • When not in use, store it in a cool, dry place
  • Don’t leave your mobility scooter to sit unused for more than a few weeks

Store your mobility scooter in a secure, dry place, preferably indoors or under a waterproof cover to protect it from the elements. Even during storage, you should maintain your mobility scooter by keeping the battery charged, cleaning the scooter, and checking tyre pressure.

It’s recommended to service your mobility scooter at least once a year to ensure it remains in good working condition and is safe to use. If you use your scooter daily or on rough terrain, you should get it serviced more often. Remember to regularly check the tyre pressure, battery, lights, and brakes. Our qualified engineers offer mobility scooter repairs and servicing at A6 Mobility Shop for a professional check. 

If you still have questions or concerns, don’t hesitate to contact A6 Mobility Shop’s friendly team. Call us on 0161 429 6000 or visit our mobility shop in Stockport.

Stairlifts FAQ

Here, you’ll find answers to some of the most common questions about stairlifts, from their basic functionality and safety features to installation, costs, and maintenance.

A stairlift is a motorised device for lifting people up and down stairs. It typically consists of a chair or platform that travels along a rail mounted to the stair treads. The stairlift is operated using a control on the armrest or a remote control.

Yes, stairlifts are designed with numerous safety features, including seat belts, speed regulators, obstruction sensors, emergency stop buttons, and a swivel seat that allows for safe dismounting. They also typically come with a lockable on/off switch to prevent unauthorised use.

There are two main types: straight stairlifts for straight staircases and curved stairlifts for staircases with bends, turns, or landings. There are also standing stairlifts for those who have difficulty sitting and outdoor stairlifts designed to withstand weather conditions.

Most staircases can accommodate a stairlift. Straight stairlifts fit standard straight staircases, while curved stairlifts are custom-made to fit the exact shape of more complex staircases. However, very narrow, steep, or spiral staircases may not accommodate a lift. If you are unsure about your staircase, A6 Mobility Shop offers a free home survey to assess your particular needs.

Yes, outdoor stairlifts are specifically designed to be waterproof and durable enough to withstand the UK’s varied weather conditions.

The cost varies depending on the type of stairlift, its features, and the complexity of the installation. New straight stairlifts can range from £1,500 to £3,000, while curved stairlifts cost around £3,000 or more.

Yes, you can purchase a second-hand stairlift that provides functionality at a lower cost. However, it’s essential to ensure it is from a reputable supplier and has been fully serviced and tested. A6 Mobility Shop offers professionally reconditioned stairlifts with the same level of quality as our new units.

In most cases, no structural changes are required to install a stairlift in your home, as they are designed to fit on existing staircases. However, there may be some exceptions depending on the type of staircase you have and the features of the stairlift you choose.

A straight stairlift can usually be installed in 3-6 hours. A curved stairlift will take longer due to its custom-fitted nature, potentially requiring a full day. Factors that affect installation time are the number of additional features, the length of the staircase, and the need for electrical work.

Modern stairlifts take up very little space on the stairs. The rail along the stairs is slim and hugs the wall or bannister. When not in use, the stairlift’s seat, arms, and footrest can be folded up to maximise space for other users. As a guideline, the stairlift rail and folded chair take up around 18-24 inches (46-61 cm) of stair width.

Many stairlift models offer a range of colours and fabrics for the seat and armrest, as well as different rail colours and finishes, to better match your home’s interior.

Yes, stairlifts are generally equipped with batteries that charge when the stairlift is not in use, ensuring it can operate during a power outage. The backup batteries in a stairlift typically last for around 10-15 rounds of travel.

Most stairlifts can accommodate weights of 250-400 lbs (113-181 kg). Heavy-duty models are available that can support up to 500 lbs (227 kg) if needed.

Regular maintenance typically includes cleaning and lubricating the track, ensuring the batteries are charged, and testing safety features like the emergency stop button. It’s also important to have an annual service check by a professional to ensure everything is in working order. A6 Mobility Shop’s experienced technicians are on hand for any servicing and maintenance needs.

The average lifespan is around 10 years, but this can vary based on usage and maintenance. High-quality, well-maintained stairlifts can last for over 15 years.

Still have a question? The A6 Mobility Shop team is here to answer any questions you may have about stairlifts or mobility equipment. Call us on 0161 429 6000 or head to our Stockport shop for a personalised quote. We also offer obligation-free home assessments at no cost to you.

Riser Recliner Chairs FAQ

Here, you’ll find answers to the questions we commonly get asked about riser recliner chairs. Explore their features, usage, customisations, safety considerations, and more.

A riser recliner chair is an electrically operated chair designed to help people rise to a standing position and recline for comfort and relaxation. It works by tilting and lifting the chair forward or reclining backward using a motorised mechanism controlled by the user.

Single-motor chairs have one motor controlling the leg rest and backrest together, preventing them from moving independently. They are usually the most budget-friendly choice. Dual-motor chairs have two separate motors, allowing the back and leg rests to move independently for more customisable seating positions. They typically cost more than single-motor chairs but offer more comfort and practicality. 

Riser recliner chairs are beneficial to virtually all users. They assist with sitting down and standing up, provide comfort for extended periods of sitting, and help improve circulation and reduce swelling in the legs.

However, those who can benefit most from using a riser recliner chair include:

  • Older people
  • People with mobility issues
  • Those recovering from surgery
  • People with conditions like arthritis, muscular dystrophy, and back, hip, or knee pain
  • Anyone at risk of falls

The risks associated with riser recliner chairs are very low, but as with regular chairs, riser recliners should be used safely and according to the manufacturer’s guidelines. So, for example, don’t exceed the weight limit. If used incorrectly, there is a slight chance of getting pinched by moving parts, but this is easily preventable.

Specific weight and height restrictions vary by model. However, the typical weight capacity for standard riser recliner chairs ranges from 18 to 25 stone (114 to 158 kg). There are heavy-duty models available that can support more weight, sometimes up to 40 stone (254 kg) or more.

Riser recliner chairs don’t usually have a maximum height limit, but the chair must fit the user properly for comfort and support. This means the chair’s seat height, depth, and width should be appropriate for the user’s body measurements. 

Key safety features to look for include:

  • A wide, stable, and solid base to prevent tipping
  • Sturdy armrests to provide support and leverage
  • Ergonomic controls that are easy to operate
  • Battery backup in case of a power outage
  • An emergency lowering feature 
  • Durable upholstery and a strong frame 

If the chair is for sleeping, look for a full recline feature for comfort and spinal alignment. Check that the dimensions work for your height when lying flat, and that it supports your weight in the sleeping position. Adequate cushioning and support are essential, and consider features like adjustable lumbar support. Additionally, opt for fabrics that are durable and breathable to prevent overheating.

Yes! At A6 Mobility Shop, our riser recliner chairs can be fully customised. You can specify the chair’s motor mechanism, overall size, armrest style, type of back cushions, and upholstery fabric. We also offer optional additional features like electronically adjustable lumbar support, heat settings, and memory settings.

The user’s measurements help determine the correct size chair, namely their height, weight, and body shape. We strongly recommend trying different riser recliner chairs in person to see which size offers you the best comfort and support. Another important consideration is the space available in the home for the chair, as it needs enough room to recline and rise without obstruction. 

At A6 Mobility Shop, we offer riser recliner chairs in four pre-set sizes. We also provide the option of creating a fully customised chair using your specific dimensions.

Yes – there are many different styles of backrests and armrests for riser recliner chairs. Some retailers (like A6 Mobility Shop) allow you to choose both the backrest and armrest based on factors like the amount of support and cushioning needed, as well as your design preferences. We offer four standard armrest styles (half scroll, swirl, straight, or wooden knuckles) and four standard backrest styles (letterbox, waterfall, lateral, or horizon). 

Riser recliner chairs are available in a variety of fabrics to suit different needs and preferences. Your choice of material should consider factors like comfort, maintenance, durability, budget, and aesthetics. Common upholstery options include:

  • Leather: Luxurious, sleek, and easy to clean
  • Leatherette: Stylish, low-maintenance, and cheaper than leather 
  • Vinyl: Easy to clean and maintain, waterproof, and affordable
  • Polyester blends: Soft, durable, and resists stains and fading
  • Microfibre: Hypoallergenic, stain-resistant, and easy to clean


Chairs in our British made collection are particularly hard wearing. Whilst the industry standard rub test value for domestic UK furniture is around 15,000, our British made fabric riser recliner chairs have a rub test value of around 50,000. This ensures they are durable and long lasting. 

You’re guaranteed to find the perfect upholstery at A6 Mobility Shop. We offer hundreds of fabric and colour combinations.

Riser recliner chairs can come with a variety of additional features, including:

  • Built-in massage and heat systems
  • Technology tables, USB ports, and reading lights
  • Adjustable lumbar support and headrests
  • Programmable memory settings
  • In-chair storage with pockets and compartments
  • Armrest and headrest covers 


Our premier and premier plus range of riser recliner chairs offers several optional features for added comfort, convenience, and support.

No – special sockets or wiring are not typically needed for riser recliner chairs, as they usually come with a standard plug that fits into regular household sockets. However, we always recommend checking for any specific requirements if the chair has additional features.

The lifespan varies depending on usage, user weight, maintenance and servicing, and chair quality. With proper care and maintenance, the average lifespan is 7-12 years. However, high-quality models often last over 15 years, while poorer-quality chairs may only last 3-5 years before showing significant wear and tear or mechanical problems.

 Here are some tips to help extend the lifespan of your riser recliner chair:

  • Regularly wipe down the upholstery to prevent stains and dirt buildup.
  • Arrange an annual service at A6 Mobility Shop to check and tighten any loose bolts or fittings. Lubricate moving parts if recommended by the manufacturer. 
  • Avoid exceeding the weight limit and use the chair for its intended purpose to prevent undue stress on the mechanical parts.
  • If your chair has a backup battery system, regularly recharge any rechargeable batteries to maintain their lifespan and ensure they’re ready in case of a power outage.
  • Avoid direct sunlight, as UV rays can fade the fabric and weaken the materials. Instead, keep your chair in a cool, dry place.
  • Place your chair on a level surface to ensure even weight distribution and prevent instability.
  • When moving the chair, avoid dragging or pulling. Always lift it gently to prevent damage to the frame and legs.

First, stop using the chair immediately if you notice any strange noises, movements, or other signs of malfunction to prevent possible injury or further damage. Check for obstructions that may be interfering with moving parts, and unplug the power cord in case of electrical issues.

You shouldn’t try to fix complex mechanisms yourself. Instead, contact the chair manufacturer if under warranty or a qualified technician specialising in riser recliner chairs for proper diagnosis and repairs. Using a professional ensures the chair is restored to a fully functional and safe state, preventing future breakdowns that could be hazardous.

Fortunately, we have skilled and qualified in-house engineers on standby should your riser recliner need servicing or repairs in the Greater Manchester area.

If you still have questions or need advice on riser recliner chairs, don’t hesitate to contact us. If you’re looking to experience our chairs first-hand, visit our Stockport shop and explore our extensive range.

Visit the A6 Mobility Scooter Showroom Today

Experience the difference at A6 Mobility Shop. 

For more details or to explore our range of mobility equipment, visit our showroom or call us at 0161 429 6000.