Unused products can be returned within 28 days of sale. Unused products must be returned with their invoice / proof of purchase.
Refunds can only be issued to the Customer who completed the sale. If paid via card, a refund can only be issued to the same card as the original payment. Cash refunds may not be immediately possible as cash is not kept on site for safety reasons.
We cannot accept the return of a used product or a product that is not in its original packaging / in the same condition in which it was sold.
If the Customer requires the product(s) to be collected for a return, the cost of this collection may be borne by the Customer and it is at the discretion of A6 Mobility Shop to pass on this cost.
Direct product exchanges (i.e. an alternate shoe size) are welcome up to 28 days after purchase provided the product is unused and in its original packaging.
The return and refund of certain products are not accepted for hygiene reasons, – for example but not limited to: toileting aids, incontinence products, sanitary cleaning items, etc. Refusal is at the discretion of A6 Mobility Shop.
We cannot accept the return of any of the following items due to risk of cross contamination: cushions, backrests, supports, pads, commodes, bedpans, urinals, bed pads, orthopaedic supports and any item that may have been in contact with human skin or bodily secretions. Refusal is at the discretion of A6 Mobility Shop.
Products that have been ordered specifically for a Customer cannot be returned – for example a personalised powerchair or custom order riser recliner chair. This also applies to products that we do not usually stock and have therefore ordered specially for the Customer.
If a product has been delivered to the Customer, it is the responsibility of the Customer to inspect the products on receipt and report any damage within 24 hours or on the next working day. Damage reported after this time period may not be accepted for return.
This returns policy does not affect your statutory rights.
Contact A6 if you have further questions about returns.